At Y. Franks Fine Appliances, we rely heavily on referrals from satisfied customers. As such, we focus on making the shopping experience easy and satisfying for you. Our showroom and attention to your customer experience are designed to give you personalized service, and our pricing is competitive and fair.
A Carefully Crafted Customer Experience
To give you an exemplary customer experience, we knew we had to craft every aspect of your journey quite differently than any other retailer. Our efforts are not driven by the quality or quantity of your purchase; instead, we pride ourselves on ensuring every customer can effortlessly choose their appliances and have support on the use and care long after the appliances are in your home.
We Curate Our Selection
Our showroom offers the best selection of affordable and premium brands that have been carefully selected based on feedback from our past customers. Only products with a history of high performance, ongoing customer satisfaction and the lowest incidence of repair are offered to our clientele. The end result: products that have been vetted by real consumers, and higher customer satisfaction.
Additionally, we own our own Extended Warranty company so we have firsthand knowledge of which models are of the best quality. Some of the most popular and highly-regarded brands we carry include Miele, KitchenAid, Sub-Zero, Wolf, Bosch, JennAir, Fisher & Paykel, Monogram and Whirlpool.
Teamwork Amongst Staff
Unlike other appliance showrooms, our non-commissioned sales staff work as a team to provide you with the product knowledge you need to make your selection, and the best possible customer experience throughout your purchasing journey and beyond.
When you finalize your appliance wish list, we liaise with your cabinetry supplier, designer and/or contractor to ensure all product and delivery needs are organized on your behalf. We assemble the specifications and dimensions for your appliances so everyone involved is working from the same reference material.
We never farm out our deliveries to 3rd party transport companies. Our in-house Delivery and Distribution Centre is unique to the industry and ensures your product arrives in a thoughtful and timely manner. Our delivery and distribution team are empowered to act when needed and make any necessary decisions to ensure your satisfaction.
The best measure of our commitment to the customer experience? More than 95% of our clients are repeat customers or direct referrals from past customers. Established in 1896, Y. Franks Fine Appliances has been serving B.C. families, architects and designers, single-family home builders and multi-residential developers for over 120 years with premium and affordable appliance brands. We look forward to seeing you soon.